FAQ

Frequently asked questions

What are your earrings made from?


All Hairy Yeti earrings are made from Fimo Polymer Clay. Some also include raw brass pieces. This being said all my pieces are made by hand, so there sometimes may be slight imperfections within the clay once baked. Due to the nature of this material it is impossible to make them all identical, so know you are getting a unique piece of wearable art!




Will my earrings weigh down my ears?


The great thing about polymer clay is it's extremely lightweight and comfortable to wear, even our larger pieces are super light!




How long will it take to get my order?


I try to ship all orders in a timely manner, within 3-4 days. If you ever need something urgently don't hesitate to drop us a message.




Can I request a custom order?


We do indeed take custom orders, drop me a message to arrange. 50/50% of the time I will have the colours you need. However if we have to order them in the production time will be extended.




Are your earrings suitable for sensitive ears?


If you have super sensitive ears (like me!) then the hypoallergenic backing posts are your best option. Most of our earrings use these, or you can request sterling silver hooks.




What is your return policy?


Due to hygiene reasons we DO NOT accept returns or exchanges. We are not responsible for items damaged or lost after they have been dropped or due to postage. However, if there are any issues please do let us know.




How do you post your orders?


All orders are posted 88p 2nd class large with Royal Mail Click & Drop. If you require something faster or a tracked order please let us know and we can arrange a listing for upgraded delivery.




How can I best look after my new earrings?


You can pop over and check out our 'Earring Care' page HERE.




'I'm an Instagram Influencer, could you send me some earrings and I'll promote them in some of my Instagram posts'


Unfortunately we don't send out free earrings other than to our brand ambassadors. If you're interested in being a Yeti ambassador you much be able to commit to an agreed plan to recieve your free earrings! e.g discount code for your followers, five posts for each pair of earrings, a review in your stories and to disclose it in your Instagram bio.




Can we use your products in an Interview, Blog or Magazine?


We'd love to be apart of any of these, if you drop us a message we can arrange a meeting and/or an email for a chat!




Would you be interested in a collaboration?


I'd 100% love to hear your ideas of how we could work together!





© 2020 for Hairy Yeti.